General questions
General questions related to using the Elly POS terminal
- How to refund a payment (UK market only)?
- What payment methods are supported?
- How to carry out a payment?
- How to print a copy of a transaction confirmation slip?
- How to disable automatic printing of a transaction slip?
- How to create a daily statement of accounts?
- The transaction does not get authorized and the process takes longer than usual?
- How to cancel a transaction and what is the password for doing so (Romanian and Slovenian market only)?
- How to change the language on the device?
- What chargers can be used for the terminal?
- Where can we order the paper for printing the receipts and daily statements of accounts?
- The terminal is not responding. What to do?
- Who to contact if we can't solve the problem ourselves?