The customer requests a refund. What now?

Simply follow the steps below:

  1. Open the menu on the top left side of your screen.

  2. Select “Refund card payment”.

  3. Enter the last 6 digits of the Terminal ID and select “Continue”.

  4. Enter the refund amount and select “Continue”.

  5. When a payment card processing screen appears, the customer inserts the card.

  6. After the refund is successful, the transaction is completed.

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